FAQ

Unfortunately, no. We cannot defer your first or your last payment of your loan. We also cannot defer an upcoming payment if your last payment was unsuccessful. We can not defer two payments in a row.

Absolutely not. We never see your user id and password nor do we ever have the option to “login” to your account. This system allows you to securely and privately submit an online read only copy of your bank statement. This information is necessary in order to approve your loan request and is the most secure technology on the market today.

You can get fast loans with no credit check with Captaincash. We rely on your financial data for the future instead of your past history.
Submit an application with Captaincash and get your approval today!

Your first payment must come out of your account as originally scheduled. After that, you may make an early payment for part or all of your loan at any time. We do require a minimum of 48 hours notice in order to stop a regular loan payment, and 7 days to stop a surety fee.

Your first payment must be taken by automatic withdrawal, but all other payments can be paid off early.

Absolutely! at Captaincash.ca, our renewal client who requested it received their funds by e-transfer! We have no limit and it is available on Weekends and Holidays! Once your file is electronically approved, your e-transfer is sent in the next minutes!

Yes. The phone number(s) you have provided on your application must be active and under your name.

Unfortunately, we do not offer insurance on our loan’s products at this time. However we are willing to make arrangements with you, if needed during difficult times.

No we do not. We accept screenshots, scans, and pictures of your documents with your smart phone but we cannot open links from web host providers like One Drive, Google Drive, Dropbox, iCloud, etc.…

Yes, we do! After you finished paying off your first loan with Captain Cash, we accept E.I. as a valid form of income for all renewals. You must provide us with a proof of EI. Certain conditions may apply, contact us online or by phone at 1-888-226-1026 to get more information.

To defer your upcoming payment, simply give us a call or email us at: 1-877-471-4589 or email us at [email protected]
Please note that a 48 hours delay is mandatory.

The best way to have your file analyzed as quickly as possible is to have your name on your voice mail, provide a security contact that has their name on their voicemail, and to release consent to your employer to have a job confirmation done. These are the 3 most common items that can slow down an application.

Have your balance, you will have to choose how you would like to make this early payment. We offer 3 payment options: 1. Email Money Transfer. 2. Credit Card payment 3. Automatic withdrawal. For options 1 and 3, you can either call or email to request the information needed, but for option 2, you will have to call at 1-877-471-4589 to make the payment.

This system was designed specially to enhance your privacy and security. It operates at bank level security using the same 128-bit encryption as your financial institution. Additionally, the website is monitored and verified by Verisign, the highest level of online site security.

First time clients will have the option to receive their funds by Instant Deposit or Direct Deposit.

Returning clients can choose to receive their funds delivered by Instant Deposit, E-Transfer, or Direct Deposit.

All of our employment verifications are done by a third-party company called Dominion Empire. All they will be verifying is the information that you already provided. Such at start date, position, and if it is full time or part time. All of your information is kept strictly confidential, and we never let the employer know that you are applying for a loan.

We pride ourselves in providing you with quick and reliable service. Hence, your money will be deposited in your account on the same day of the application, as long as your application has been approved by 14:00 EST. In the event that your application is approved after 14:00 EST, please allow a maximum of 24 business hours for your money to be deposited. We can guarantee that you will not have to wait a second longer than the time here specified.

Our rates are among the best!

We only do business with trusted and reliable lending companies who offer:

• Yearly interest rates of 22% (APR)
• An interest rate of 2.66% monthly or 22% annually for outstanding loans in the case of default
  $45 in NSF fees
• 3 months as the minimum length for repayment, meaning smaller installements
• The possibility to delay a payment for an administration fee of $25
• Brokerage fees which are applied to the loan

As a first-time client you are eligible to apply for a $500 Loan. As you gain a trusted history with our lenders you will be able to apply for the next higher amount.

The fee to defer a payment is $25.00 for the first one. On your second deferral request, we charge you $50.00 ($25.00 fee and take $25.00 off your balance). On your third deferral, we would charge you $75.00, ($25.00 fee and take $50.00 off your balance).Please note that a 48 hours delay is mandatory.

We understand your concern, which is why our procedures rank amongst the best available on the web. This system was designed specifically to enhance your privacy and security. It operates at bank level security using the same 128-bit encryption as your bank does. Username and passwords are never displayed, viewed or stored. This is the safest, fastest, and most convenient way for you to submit your information for a loan approval.

In order for us to update the banking information on your file, we will need a void cheque or a pre-authorized debit form. Simply forward a picture of either document to [email protected]

Once an application is completed, including all documents or Instant Banking Verification, your file will be sent to the analysis department. The analysis department will review your application to determine if all is in order and meets the requirements of the lenders and conduct all verifications. This process can take up to 1 business days, but is usually much faster than that.

If you have lost your employment or you are unable to work for different reasons, we have ways to help. We will require you to supply documentation supporting your claim. If the correct documentation is provided, then we can have payments suspended for 2-6 weeks. ex: E.I. Claim, Doctors note, Disability claim, Detox center documents, private insurance claim, etc. If by the 6 weeks, you are not back at work, you will need to get in contact with us to make arrangements at 1-877-471-4589.

If you missed a payment, you will acquire a $45.00 NSF charge. If you missed a surety fee payment, then that payment, along with the NSF fee, will be put at the end of your surety payments. If you missed a regular loan payment, then that payment along with the NSF fee, will be put to the end your loan payments. For each missed payment, you loan will be extended by 2 payments, 1 for the missed payment, and 1 for the NSF fee. How ever if you can make up the missed payment within 5 business days, no NSF fee will be charged.

We always offer 5 business days to make up for missed payment. If that payment is made within 5 business days, then no NSF fee will be applied. We offer 3 payment options: 1. Email Money Transfer. 2. Credit Card payment. 3. Automatic Withdrawal. For options 1 and 3, you can either call or email to request the information needed, but for option 2, you will have to call at 1-877-471-4589

In order to defer your upcoming payment, we need a 48-hour notice for regular loan payments, and a 48 hours notice for surety fees (as they are collected by a third party company)

We would advise you not to. For any missed payment, you will acquire a missed payment fee. That fee is more than the fee we charge to defer your payment. Multiple stop payments on a loan will put your file into a poor standing. This could affect your ability to obtain another loan in the future.

The loan application process is 100% safe. Our company guarantees that your information will be kept confidential. When you call us about your file, we will always require that you answer security questions to access your file. This procedure ensures that nobody else but you can access to your information.

Once we have all the required information your file will be sent to the analysis department for review. This process can take up to 24 Business hours, but it is usually much faster than that.

We do offer payment arrangements, simply give us a call at 1-8777-471-4589, our qualified agents will do their best to help you make this loan more sustainable.

We always offer 5 business days to make up for missed payment, if you don’t or can’t make up for the missed payment, then on your next payment date you will have both payments come out of your account, and the NSF fee will come out on the following payment date.

A verbal confidential job confirmation is the way that we ensure that our clients are still employed. We simply call your employers to verbally confirm if you are currently working for them, your hiring date and how long they plan on keeping you employed. Also please note that these phone calls are confidential; meaning our analysts never divulge to your employers that you are applying for a loan.

What we offer is unique: not a single paper document will be required from you. This includes an e-signature, and instant verification. By giving us a secured view-only access to your bank account, it is possible to get approved for a loan without the painful process of providing a series of documents.

Instant verification provides a fast and secure process that allows us to have viewing privileges of your bank statement. Instant verification uses the same level of security as your bank so your personal information is kept safe and secure. At no point are we logging into your bank. We DO NOT see your ID nor password information. We never have the option to login to your financial institution. We are simply provided a copy of your bank statement. When you login to your financial institution, your information is kept private and secure. Logging in verifies your identity and provides us with a 90 – day read only copy of your bank statement. This process allows us to make a fast decision on your loan so you can quickly get your money. We recommend this process to better service you and to provide a secure, safe and quick way to approve your loan.

To be eligible for the loan, you must meet the following criteria:

• Be 18 years or older
• Have a monthly income over $1200 that you receive by direct deposit or cheques from your employer
• Have a stable job or source of revenues with a minimum of 3 months or more of prior service
• Be a Canadian citizen
• Have a Canadian bank account active since a minimum of 3 month in which you get paid by direct deposit
• Not be on the brink of declaring bankruptcy or entering into a consumer proposal
• Have few or no non-sufficient funds transactions
• Have a low short term debt ratio (other active short term or loans)

We apologize in advance but we DO NOT accept the following as valid income sources:

• Social assistance
• Student loan
• Child tax
• Self-employment
• CPP
• Private pension
• Disability income
• Other insurance income

Your user id and password are securely transferred directly to your financial institution in order to verify your identity as well as retrieve a 90 day “read-only” copy of your bank statement. The information is viewed by our specialists in order to make a fast and accurate decision on your loan.

Payday loans are fast and convenient, but they have several drawbacks. Fortunately, payday loans aren’t the only fast and convenient lending options. For example, personal instalment loans offer much better cost than payday loans, provider larger size loans, and over a longer period of time. Lenders offering instalment personal loans such as captaincash can be just as fast as payday loans, and send you the proceeds in under 24 hours.

Deferral fees are taken on the same day your regular payment was scheduled to be taken.

Your loan contract is 4 pages in total. The first two pages are for the loan itself, and the last two pages are for the surety fees. It is important to note that the date of the first payment is on Page 1 of the surety fee contract as the surety fees are paid first. We encourage all of our clients to fully read and understand all four pages of their contracts.

Captaincash offer fast loans in Alberta, Ontario, British Columbia and Prince Edward Island. Our fast loans come with a quick and hassle-free application process for whenever you need an extra cash boost to cover unexpected expenses.

A pay stub is simply proof that you did work for an employer, not proof that you are still or will continue to be employed in the future. By conducting a verbal job verification, our lenders are able to ensure that you are still actively employed.

We use this system because it’s the safest & most convenient way for our customers to verify their banking information. This information is a necessary step in approving your loan request. It provides many benefits over old fashioned methods such as security, privacy, convenience, and speed.

It can take up to 24 business hours to complete an application request once all required items have been received and the file is transferred to the analysis team. Here they will review your file and make all the necessary verification phone calls.
96% of all applications are usually completed and approved within 24 hours of receipt. However, it can take up to 3 business days based on the volume of applications received and the difficulty of conducting the verification phone calls.

The deferral fee is $25 for each and every deferral request that is made. An additional $25 is charged for the second deferral and $50 for the 3rd deferral. The reason for this, is that the additional charge is applied to the final payment on your loan. The intent is to help get your loan paid off as quickly as possible to avoid additional interest. We do require a minimum of 48 hours notice in order to stop a regular loan payment, and 7 days to stop a surety fee.

Unfortunately, this is the policy of our lenders at this time, and is beyond our control.

Refusal of your loan application may occur due to one or more of the following reasons:

• An un-discharged bankruptcy is present on your file
• Your do not have a stable employment
• You did not provide all required information in your documents or you provided incorrect information when filling out the forms.
  There are too many insufficient funds or other similar charges in your bank account.

Unfortunately, no. You must be paid by direct deposit on regular time periods to be considered for the loan.

Yes you will, we always send a confirmation by email along with a confirmation number for your payment.

Never. Your ID and password are never displayed or viewed. Your credentials are transferred to your financial institution at bank level security. If your credentials are correct, we will then receive a “read-only” copy of your bank statement allowing us to make a fast and accurate decision on your loan.