Frequently asked questions

Loan repayment
Are all payment eligible for a deferral?

Unfortunately, no. We cannot defer your first or your last payment of your loan. We also cannot defer an upcoming payment if your last payment was unsuccessful. We can not defer two payments in a row.

Can I pay off my loan early?

Your first payment must be taken by automatic withdrawal, but all other payments can be paid off early.

Do we offer insurance on loans?

Unfortunately, we do not offer insurance on our loan’s products at this time. However we are willing to make arrangements with you, if needed during difficult times.

How can I defer a payment?

To defer your upcoming payment, simply give us a call or email us at: 1-877-471-4589 or email us at Receiv[email protected]
Please note that a 48 hours delay is mandatory.

How can I pay off my loan early?

Have your balance, you will have to choose how you would like to make this early payment. We offer 3 payment options: 1. Email Money Transfer. 2. Credit Card payment 3. Automatic withdrawal. For options 1 and 3, you can either call or email to request the information needed, but for option 2, you will have to call at 1-877-471-4589 to make the payment.

How much will it cost me to defer a payment?

The fee to defer a payment is $25.00 for the first one. On your second deferral request, we charge you $50.00 ($25.00 fee and take $25.00 off your balance). On your third deferral, we would charge you $75.00, ($25.00 fee and take $50.00 off your balance).Please note that a 48 hours delay is mandatory.

I have changed the bank I deal with; how do I supply you with my new banking information?

In order for us to update the banking information on your file, we will need a void cheque or a pre-authorized debit form. Simply forward a picture of either document to [email protected]

I have lost my employment or I am unable to work at this moment, what do I do?

If you have lost your employment or you are unable to work for different reasons, we have ways to help. We will require you to supply documentation supporting your claim. If the correct documentation is provided, then we can have payments suspended for 2-6 weeks. ex: E.I. Claim, Doctors note, Disability claim, Detox center documents, private insurance claim, etc. If by the 6 weeks, you are not back at work, you will need to get in contact with us to make arrangements at 1-877-471-4589.

I missed a payment, what will happen?

If you missed a payment, you will acquire a $45.00 NSF charge. If you missed a surety fee payment, then that payment, along with the NSF fee, will be put at the end of your surety payments. If you missed a regular loan payment, then that payment along with the NSF fee, will be put to the end your loan payments. For each missed payment, you loan will be extended by 2 payments, 1 for the missed payment, and 1 for the NSF fee. How ever if you can make up the missed payment within 5 business days, no NSF fee will be charged.

I missed a payment; how do I make up for it?

We always offer 5 business days to make up for missed payment. If that payment is made within 5 business days, then no NSF fee will be applied. We offer 3 payment options: 1. Email Money Transfer. 2. Credit Card payment. 3. Automatic Withdrawal. For options 1 and 3, you can either call or email to request the information needed, but for option 2, you will have to call at 1-877-471-4589

In order to defer a payment, how many days in advance do you require the client to request the deferral?

In order to defer your upcoming payment, we need a 48-hour notice for regular loan payments, and a 7-day notice for surety fees (as they are collected by a third party company)

Instead of deferring a payment, can I put a stop payment on instead?

We would advise you not to. For any missed payment, you will acquire a missed payment fee. That fee is more than the fee we charge to defer your payment. Multiple stop payments on a loan will put your file into a poor standing. This could affect your ability to obtain another loan in the future.

Is my information protected?

The loan application process is 100% safe. Our company guarantees that your information will be kept confidential. When you call us about your file, we will always require that you answer security questions to access your file. This procedure ensures that nobody else but you can access to your information.

Payments are not affordable for me right now, can we set up a payment agreement?

We do offer payment arrangements, simply give us a call at 1-8777-471-4589, our qualified agents will do their best to help you make this loan more sustainable.

What happens if I’ve missed the last payment on my loan, but I now have a new loan?

We always offer 5 business days to make up for missed payment, if you don’t or can’t make up for the missed payment, then on your next payment date you will have both payments come out of your account, and the NSF fee will come out on the following payment date.

When will you withdrawing the deferral fees?

Deferral fees are taken on the same day your regular payment was scheduled to be taken.

Will I receive a confirmation if I pay the loan off early?

Yes you will, we always send a confirmation by email along with a confirmation number for your payment.