Frequently asked questions

We are unable to postpone your first and final payments. To request a payment deferral, please ensure you contact us at least 48 hours prior to the scheduled withdrawal. The fee for deferring a payment will replace the original scheduled loan payment.

It’s important to note that payment deferrals can’t be processed if your previous payment was returned or if you have recently deferred a payment.
For more information, please contact our financial department.

To request a payment deferral, please ensure you contact us at least 48 hours prior to the scheduled withdrawal. The fee for deferring a payment will replace the original scheduled loan payment.

It’s important to note that payment deferrals can’t be processed if your previous payment was returned or if you have recently deferred a payment. We are also unable to postpone your first and final payments.

For more information, please contact our financial department.

We recommend using one of the following payment methods: pre-authorized debit, e-transfer, or credit card.

Please note we require a minimum of 48 hours’ notice to stop a regular payment that’s already in transition. For credit card payments, you can contact our financial department

In order for us to defer a payment a notice of at least 48 hours’ is required.

Please note we can’t postpone your first and last payments; if you want to postpone a surety fee or a regular loan payment you must contact us 48 hours prior to the withdrawal. In addition, a payment can’t be deferred if your previous payment was returned and/or recently deferred.

We encourage you to reach out to us if you have any questions or need further clarification.

We understand that financial challenges can arise unexpectedly, and we are here to help. If you are unable to make your payments as scheduled, we encourage you to contact our financial department. We offer various options to assist you in managing your financial situation.

To update your banking information, we kindly request a voided cheque or a pre-authorized debit form. You can conveniently provide us with a picture of either document by sending it to [email protected]

We provide a grace period of 5 business days to catch up on a missed payment. However, if you are unable to make up the missed payment during this period, your next regular loan payment will be deducted from your account on your next scheduled payment date. Additionally, please note that an NSF fee of $45.00 will be applied at the end of your payment schedule.

Certainly! When you make an early payment via e-transfer, you can expect to receive confirmation of receipt. Typically, our system is designed to acknowledge and confirm the receipt of your payment within 1-2 business days. This confirmation helps ensure that your payment has been successfully processed.
If you have any concerns about the status of your e-transfer payment or do not receive a confirmation within the expected timeframe, please don’t hesitate to reach out to our customer support team.

The fee will be applied to replace your initially scheduled payment.
For the first deferral, there is a fee of $25.00. In the case of a second deferral, a fee of $50.00 is charged, which includes a $25.00 fee and a $25.00 reduction from your balance. For a third deferral, a fee of $75.00 is applied, consisting of a $25.00 fee and a $50.00 reduction from your balance.
Please note that a mandatory 48-hour delay should be considered.

Unfortunately, we do not offer insurance on our loan’s products at this time. However we are willing to make arrangements with you, if needed during difficult times.