From application to cash — here's exactly how it works
No hidden steps. No surprises. Captain Cash has been doing this since 2015 — we make the process as clear as possible so you know what to expect at every stage.
Your cash in 4 clear steps
Every step explained — including what happens after you sign, and how repayment works.
Apply online — 100% paperless
Apply securely online from any device — phone, tablet, or computer. Simply provide your personal, address, income, and banking details. No documents to upload, no branch visits required, and no credit check at this stage. All repayment details, including fees, interest, and payment amounts, are shown upfront for full transparency, allowing you to review and e-sign your agreement on our secure platform.
Your file is reviewed by our team
Once submitted, your application is reviewed by our team. We assess your income and banking history — not your credit score. We look at whether your income is sufficient, whether your account has consistent deposits, and whether the repayment schedule is manageable for your situation. If approved, you'll receive a confirmation email offer showing your exact amount, repayment schedule, total cost of borrowing, and all applicable fees.
Funds are on the way!
Funds are sent using your chosen deposit method directly to your Canadian bank account. If approved before 2:30 PM ET on a business day using our standard method, you may receive your funds the same day. Faster deposit options may be available depending on the method selected. Repayments are spread over 90 to 150 days in installments that align with your pay schedule.
What happens once you have your money
Understanding repayment, deferral, and renewal before you apply helps you borrow with confidence.
Repayment schedule
Your repayments are automatically withdrawn from the bank account you provided, on dates that align with your pay schedule. You choose weekly, bi-weekly, or monthly when you accept your loan. Each payment amount is fixed and shown in your agreement before you sign.
Need to defer a payment?
If you need to postpone a payment, please contact our team at least 48 hours before your scheduled date. A $25 deferral fee will apply in place of your original payment. We're here to work with you, not against you. You can reach us at 1-888-226-1026 on any business day.
Early repayment
You can repay your loan in full at any time with no prepayment penalty. Paying early reduces the total amount you owe, since interest accrues daily on the outstanding balance. Contact our team to arrange early repayment.
Loan renewal
Once your loan is fully repaid, customers in good standing may qualify to renew. Returning customers typically benefit from a faster review process. Visit the renew page or call 1-888-226-1026 to find out if you are eligible.
What if a payment fails?
If a scheduled payment cannot be processed due to insufficient funds, a non-sufficient funds (NSF) fee of $45 is charged. To avoid this, contact us before your payment date if you anticipate an issue. We encourage proactive communication.
Always here to help
Our Halifax-based team is available Monday–Friday, 8:00 AM to 5:00 PM ET. Call 1-888-226-1026, or use the contact form on our support page. We respond to all inquiries as quickly as possible.
What a Captain Cash loan actually costs
We show you the full cost before you apply — no hidden fees, no teaser rates. APR 23% on all loans.
| Loan amount | Term | Total repayment | APR |
|---|---|---|---|
| $500 | 90–150 days | ~$750 | 23% |
| $750 | 90–150 days | ~$1,125 | 23% |
| $1,000 | 90–150 days | ~$1,500 | 23% |
Representative examples. Actual repayment amounts depend on your approved term and payment frequency. NSF fee $45 applies for failed payments. Deferral fee $25 with 48-hour notice. Full terms disclosed before acceptance.
All fees — disclosed upfront
Is a short-term loan right for you?
We want to help — but we also want to be honest. A short-term loan is not the right solution for every situation.
Captain Cash may be a good fit if you
- Have an urgent, one-time expense (car repair, utility bill, medical cost)
- Have a stable income but need cash before your next paycheque
- Have been declined by a bank due to credit history
- Need funds faster than a traditional bank can provide
- Can comfortably manage the repayment installments within your budget
Consider other options if you
- Are already struggling to repay existing debts
- Need the money for regular ongoing expenses (not a one-time need)
- Are not confident you can meet the repayment schedule
- Have time to wait — a traditional bank loan at lower rates may be more appropriate
- Are considering bankruptcy or in a consumer proposal
If you are facing serious debt issues, free credit counselling is available across Canada. Contact the Credit Counselling Society at 1-888-527-8999.
Do you qualify? Here's what you need
We assess applications based on income and banking activity — not credit score. Most Canadians with steady employment qualify.
You must
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Be a Canadian resident aged 18 or olderValid ID required at verification
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Earn at least $1,200/monthEmployment income for new clients. EI, CPP, or other regular income may be accepted for renewals.
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Have 3+ months of continuous incomeStable employment or consistent income history
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Have an active Canadian bank account (3+ months)Any Canadian chequing account with direct deposit
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Not currently bankrupt or in a consumer proposalApplicants in active insolvency proceedings are not eligible
Available in
Not currently available in Quebec, Manitoba, or Saskatchewan.
Free to apply · No credit check · No obligation
Short-term loans are not a long-term solution
Captain Cash is here when you need emergency funds — not as a substitute for financial planning. We genuinely encourage our customers to view short-term borrowing as a temporary bridge, not a recurring solution.
If you find yourself borrowing repeatedly to cover everyday expenses, it may be a signal that a budget review or credit counselling would be more beneficial than another loan. A regular savings plan — even a small one — can reduce your need to borrow in the future.
For serious debt concerns, free and confidential help is available across Canada from non-profit credit counselling organizations.
Free resources
Questions about the process
Everything else you need to know. More questions? Visit our full FAQ page.
The online application takes approximately 5 minutes. You will need your personal details, address, income information, and banking details. You can also apply by phone at 1-888-226-1026 if you prefer to speak with a team member.
Funds are deposited directly into your Canadian bank account if approved before 2:30 PM ET. Alternative funding options may be available for faster access. Applications submitted on weekends or on holidays are processed the next business day.
Applying for a Captain Cash loan does not place a hard inquiry on your credit file. We review your income and banking history to assess eligibility. Your credit score is not used as part of our decision.
An NSF fee of $45 is charged for failed payments. If you know in advance that a payment will be difficult, contact us at least 48 hours before the due date to request a deferral ($25 fee applies). We encourage proactive communication — we are here to work with you.
Yes. You can repay your loan in full at any time with no prepayment penalty. Early repayment reduces the total cost of borrowing because interest accrues daily on your outstanding balance.
Yes. Once your loan is fully repaid, customers in good standing may qualify for a renewal. The process is typically faster for returning customers. Visit the renew page or call 1-888-226-1026 to check your eligibility.
